Company Name

Contact Name

Title

E-mail

Phone

Project Name

1)  How did we win your business? (check all that apply)Lowest bidQuality product offerings
Relationship with SYD employeesPrevious positive experience with SYD’s services
Other (please explain in space provided below)

2)  Rate your satisfaction with the OUTSIDE DATA REP working on this project.

  A)  Number of on-site visits:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  B)  Ability to resolve issues in a timely and effective manner:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  C)  Technical product knowledge:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

3)  Rate your satisfaction with the INSIDE DATA REP working on this project.

  A)  Availability and responsiveness:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  B)  Timeliness of order processing (Turn-around from PO submittal to order acknowledgement):Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  C)  Technical product knowledge:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

4)  Rate your satisfaction with OUR DELIVERIES for this project.

  A)  Resolution of long lead times and backorders:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  B)  Ability to meet deadlines:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  C)  Condition in which packages were received:Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

  D)  Professionalism of SYD driver (if applicable):Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

5)  Overall, how would your rate your experience with SYD for this project?Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

6)  How likely are you to select SYD as your partner for your next project?Very LikelySomewhat LikelyLikelySomewhat UnlikelyVery Unlikely

7)  What does the SYD Data Team do well?

8)  How can the SYD Data Team improve for your next project?